A few months ago I E-Mailed Webkinz customer support because I was not getting my monthly deluxe boxes. There are a lot of other people who probably have problems to report but don't know how, so here's how to contact Ganz.
Dec 29, 2019 Webkinz Insider offers cheats, free codes, forums, recipes, guides and Webkinz Friends news. Come have fun with thousands of other fans! Join Webkinz Insider for free! Webkinz World® is a multi-award winning virtual world for boys and girls aged 6+. On Webkinz.com, players discover a whole world of fun while they adopt and play with their pets, decorate rooms, complete challenges, play games, collect prizes, and chat with their friends!
AddressesCustomer Service Email: [email protected]
Customer Service Website: customerservice.webkinz.com
'Snail Mail' (for feature code issues ONLY):
Copied from the Wiki page on contacting Ganz:
If you have a defective feature code, you can mail it to Ganz and they will replace it with a new code. This address is in Canada, so if you live outside of Canada, be careful to attach the correct postage to the envelope.
Ganz
1 Pearce Road
Woodbridge, Ontario
CANADA 4L3T2
You must include your name, account name, e-mail address, mailing address, and daytime telephone contact number. And, don't forget to enclose the feature code tag.
It may take some time for you to get a response, but Ganz will send a replacement.
Telephone (must be 18 years or older):
Webkinz World Telephone
1-866-WEB-KINZ * 1-866-932-5469
Ganz eStore Telephone
Inside the USA & Canada: 1-888-818-8770 (9am to 6pm Eastern Time, Mon to Fri)
Outside the USA & Canada: 1-888-818-8768
Writing An Effective, Informative CS Email
When writing your Email to Ganz, be sure to include your Webkinz World username, exactly what the problem is, and how long the problem has been going on or when you noticed it. Be sure to be mature, informative, and civil. Just because there may be a problem with your account doesn't mean that it's Ganz's fault, so be calm and patient.
Example of a GOOD Email:
Supject: Missing pet gift box
I adopted a Whimsy Dragon on 5/17/13 and have not received my Pet Special gift box for it, nor has the special food appeared for sale in the W-Shop. My username is Example04 and thank you in advance for trying to clear this up.
Warmest regards,
Example04
This email is well-written, calm, civil, informative, and to the point. Ganz would more likely reply to this email.
Example of a BAD Email:
Subject: MY GIFT BOX IS MISSING
Bought a whimsy dragon a few months ago and sTILL do not have my geft box! THIS IS AN OUTRAIGE!!!!!!!!!! My useername is Example04, NOW GIVE ME MY GIFT BOOX!!!!!!!! >:0 >:0 >:0 >:0 >:0
This Email could easily be mistaken by Ganz for spam. This Email is uninformative, rude, poorly-written, full of spelling and grammatical errors, and sounds like junk mail. Ganz would unlikely reply to this email.
Remember: Ganz is very busy with customer service and maintenance, so always be patient.
Thanks for reading!
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If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.
Frequently Asked Questions
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21: Are You Having Technical Issues with Your Webkinz Mobile Application?
Answer: If you are experiencing technical issues with your Webkinz mobile application, you may need to restart your device.
22: Did You Lose KinzCash when You Synchronized Your Account?
Answer: Issues related to losing KinzCash while synchronizing an account, need to be investigated individually.
Answer: There are a number of issues that could be causing you to keep getting logged out of your account.
Answer: Getting a white screen while playing in Webkinz World could be result of an outdated Flash Player, a need to clear your browser’s cache, or a pop-up blocker or anti-virus program on your computer.
Answer: If the “Please Wait…” message remains on your screen for an extended period of time, you could be having difficulty connecting to our server.
Ganz Webkinz World
Answer: If you cannot load any of your Webkinz rooms, you will need to contact consumer support for assistance.
27: Do you see an Error Message when you use your KinzChat Phone?
Webkinz Support Number
Answer: If you receive an error while attempting to access your KinzChat Phone, you will need t contact consumer support.
28: Does Your Room Freeze at Loading Furniture/Characters?
Answer: If your room freezes at “loading furniture/characters”, consumer support can help you regain access to this room if you submit a request for assistance.
Answer: If your pet is stuck in your room, try logging out and then logging back into your account. You can also try going to your Webkinz room and then jumping to another room.
Answer: Adding friends to your friends list is done by clicking the “add” button on your KinzChat phone and then typing in the username of the Webkinz World member you would like to be friends with.